Imperial Valley GM

Position Overview: The Assistant Parts Manager plays a vital role in the efficient operation of an automotive dealership's parts department. Working closely with the Parts Manager, this individual assists in managing the inventory, sales, and overall operations of the parts department. The Assistant Parts Manager contributes to maximizing customer satisfaction and dealership profitability by ensuring accurate and timely delivery of parts, effective inventory management, and exceptional customer service.

Key Responsibilities:

1. Inventory Management:

• Assist in maintaining accurate records of all parts inventory, including stock levels, pricing, and availability.
• Collaborate with the Parts Manager to develop and implement effective inventory control measures, including regular stock checks and audits.
• Coordinate with suppliers and vendors to ensure timely and accurate delivery of parts orders.
• Assist in the identification and resolution of inventory discrepancies, including the implementation of corrective actions.

1. Parts Sales and Customer Service:

• Provide exceptional customer service by promptly assisting customers with their parts inquiries, orders, and concerns.
• Collaborate with the sales team to identify and fulfill parts requirements for vehicle sales, service, and repairs.
• Offer expertise and advice to customers regarding parts selection, compatibility, and alternatives.
• Handle customer complaints or issues, ensuring swift resolution and customer satisfaction.
• Maintain strong product knowledge and stay updated on industry trends and new parts releases.

1. Staff Supervision and Training:

• Assist the Parts Manager in overseeing the parts department staff, providing guidance, training, and support as needed.
• Help establish performance goals and targets for the parts team and monitor their progress.
• Collaborate with the Parts Manager in conducting regular performance evaluations and providing constructive feedback to team members.
• Ensure compliance with dealership policies, procedures, and safety standards.

1. Administrative Tasks:

• Assist in maintaining accurate and up-to-date records of all parts transactions, including sales, returns, and warranty claims.
• Prepare reports, such as sales performance, inventory levels, and parts ordering, as required.
• Contribute to the development and implementation of marketing and promotional strategies to boost parts sales.
• Monitor and manage parts pricing to ensure competitiveness and profitability.
• Utilize dealership management systems and software to perform daily tasks effectively.

Qualifications and Skills:

• High school diploma or equivalent; post-secondary education in automotive or business-related fields is a plus.
• Previous experience in an automotive parts department or dealership environment is preferred.
• Strong knowledge of automotive parts, including their functions, compatibility, and industry standards.
• Excellent customer service and interpersonal skills.
• Solid organizational and time management abilities.
• Proficient computer skills, including experience with dealership management systems and software.
• Detail-oriented with a focus on accuracy.
• Ability to work independently as well as collaboratively in a team environment.
• Strong problem-solving and decision-making skills.
• Familiarity with inventory management techniques and practices.

Note: The job description provided above is a general outline of the responsibilities and qualifications typically associated with the role of Assistant Parts Manager in an automotive dealership. Actual job requirements may vary depending on the specific dealership and its operations.